DAR Readies its Quality Management System Procedures

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DAR-LogoThe Department of Agrarian Reform (DAR) central office put their acts together as they get ready for a Certification Audit on November 11 and 12, 2015. Relative to this, it recently conducted an Internal Quality Audit last October 13 and 14 in preparation for the Certification Audit to pass the first of the two stages of external audits to become ISO 9001:2008 certified.
Before conducting the interview, the internal auditors prepared a checklist/questionnaire to serve as reference guide. Composed of 20 individuals coming from different DAR central offices and led by Management Division Chief Ma. Elizabeth Esteban, they were divided into five (5) teams and interviewed the process owners on the QMS procedures of the offices assigned to them. Before the actual internal audit took place however, the offices’ process owners were likewise informed of the internal audit schedule of the various procedures of the DAR-installed Quality Management System (QMS).

The team of internal auditors determined if the DAR-installed QMS of an assigned office indeed conforms to the standards of the ISO 9001:2008. They also validated whether the procedures are really being followed and whether records and files are maintained by the said offices.

Afterwards, the auditors reported to their team leaders whether there were major or minor nonconformities found in the QMS procedures that needs to be addressed. After collating the findings, the team leaders gave feedback to the concerned process owners regarding their respective offices’ QMS procedures. The said feedback was helpful in ensuring that the office will be more prepared for the actual Certification Audit to be done by the external auditors on November 11-12, 2015.

The following were the offices assessed by the internal auditors: Department of Agrarian Reform and Adjudication Board (DARAB), Bureau of Agrarian Legal Assistance (BALA), Bureau of Land Tenure Improvement (BLTI), Bureau of Agrarian Reform Beneficiaries Development (BARBD), Project Management Service (PMS), Legal Service (LS), Presidential Agrarian Reform Council (PARC), Public Assistance and Media Relations Service (PAMRS), Agrarian Reform Capacity Development Service (ARCDS), Financial and Management Service (FMS), Management Information Systems Service (MISS), Policy and Planning Service (PPS), and General Services Division, Personnel Division, Records Management Division, Procurement Division, and Cashier. A total of 17 offices participated in the said internal audit and a total of 79 procedures of the Quality Management System were audited.

Incidentally, the Guardian Independent Certification (GIC) Compliance Assessors’ Incorporated is the ISO Certifying Body enlisted by DAR central to conduct the said ISO Certification Audit. The recently conducted Internal Quality Audit is one of the six (6) basic requirements for the ISO 9001:2008 Certification process. The other requirements are management review, information drive, document review, pre-assessment or initial site audit, and certification audit composed of two stages.