DARRO No. 1 is Recommended for the Continued Certification of ISO 9001:2015

...after a day of tension of the Surveillance Audit, it is time to celebrate with the 1 sign, meaning Region 1 is Number 1. 

The final statement echoed by Auditor Ringo Pabua of SOCOTEC Certification Philippines on the conducted Virtual Surveillance Audit on December 14, 2020. As a result there was no non compliance on the ISO Standards but four (4) findings, three (3) opportunities for improvement and one (1) observation.  

 After DARRO No. 1 is ISO 9001:2015 Certified by SOCOTEC in December 23, 2019, and with the pandemic caused by Covid 19, it was a challenge to implement the non-conformities, observations, findings and opportunities for improvement.  Change is necessary, although, a painful process that officials and employees must do. But, it is worth it considering that everyone accepted their roles and was recognized as having a part in the sustainability of the Quality Management System (QMS) in the office.

There are still many things to be done as we journey to sustain it.  But, having committed to the good governance agenda of the government to improve the delivery of services to the clientele, DARRO No.1 is bent to sustain it.

 The Quality Management System is a mandate by the government thru’ Executive Order 605, series of 2007 signed by then President Gloria M. Arroyo on Feb 23, 2007 Institutionalizing the Structure, Mechanism and Standards to Implement the Quality Management System Program Amending for the Purpose Administrative Order number 161, series of 2006.  One of the objectives of the EO is to adopt the ISO 9001:2000 Quality Management System in all agencies of the government.