DAR targets 100% resolution and compliance rating for 2023 under 8888
THE Department of Agrarian Reform (DAR) is targeting to get a 100-percent resolution and compliance rate this year under the government’s 8888 Citizens’ Complaint Action Program.
DAR Secretary Conrado Estrella III bared this after the Office of the President commended the DAR for addressing swiftly and in a timely manner all 479 issues and concerns raised by its stakeholders and advocates last year.
“We are pleased to inform you that of the 479 citizens’ concerns referred to your office from January 1, 2022 to December 31, 2022, 479 tickets or 100 percent were acted upon. We would like to commend your efforts in ensuring that all citizens’ concerns referred to your office are acted upon on time,” Bernadette Casinabe, head of the 8888 Citizens’ Complaint Center, said.
Casinabe said that of the 479 issues and concerns referred before the DAR, only six were acted upon beyond the three-day notice or 72 hours for a high 98.75-percent compliance rating.
Casinabe said he is looking forward “to our continued partnership in the fight against red tape and corruption.”
Estrella expressed his deep appreciation even as he declared to raise the ante by targeting a hundred-percent accomplishment rate in both the resolution and 72-hour compliance.
“We will continue exerting and exhausting all efforts in a timely manner to address issues and concerns affecting the public,” the DAR chief said.
Atty. Jason Collado, director of the DAR-Clientele Relations Service, the office responsible for addressing issues and concerns referred to the department, also commended the DAR central office frontliners and field offices in swiftly addressing the concerns of the clientele.
“We are happy doing what we ought to do and, that is: ‘Serve the Filipino people the best way we can,’” he said.
The 8888 Citizens’ Complaint Center was established in June 2007 to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape, as defined under Republic Act (RA) No. 9485, otherwise known as the “Anti-Red Tape Act, as amended by RA No. 11032.
It also acts on cases of corruption against any national government agency, government-owned or controlled corporations, government financial institutions and other instrumentalities.