DAR targets 100% resolution and compliance rating for 2023 under 8888

DAR Secretary Conrado Estrella III. (DAR file photo)

THE Department of Agrarian Reform (DAR) is targeting to get a 100-percent resolution and compliance rate this year under the government’s 8888 Citizens’ Complaint Action Program.

DAR Secretary Conrado Estrella III bared this after the Office of the President commended the DAR for addressing swiftly and in a timely manner all 479 issues and concerns raised by its stakeholders and advocates last year.

“We are pleased to inform you that of the 479 citizens’ concerns referred to your office from January 1, 2022 to December 31, 2022, 479 tickets or 100 percent were acted upon. We would like to commend your efforts in ensuring that all citizens’ concerns referred to your office are acted upon on time,” Bernadette Casinabe, head of the 8888 Citizens’ Complaint Center, said.

Casinabe said that of the 479 issues and concerns referred before the DAR, only six were acted upon beyond the three-day notice or 72 hours for a high 98.75-percent compliance rating.

Casinabe said he is looking forward “to our continued partnership in the fight against red tape and corruption.”

Estrella expressed his deep appreciation even as he declared to raise the ante by targeting a hundred-percent accomplishment rate in both the resolution and 72-hour compliance.

“We will continue exerting and exhausting all efforts in a timely manner to address issues and concerns affecting the public,” the DAR chief said.

Atty. Jason Collado, director of the DAR-Clientele Relations Service, the office responsible for addressing issues and concerns referred to the department, also commended the DAR central office frontliners and field offices in swiftly addressing the concerns of the clientele.

“We are happy doing what we ought to do and, that is: ‘Serve the Filipino people the best way we can,’” he said.

The 8888 Citizens’ Complaint Center was established in June 2007 to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape, as defined under Republic Act (RA) No. 9485, otherwise known as the “Anti-Red Tape Act, as amended by RA No. 11032.

It also acts on cases of corruption against any national government agency, government-owned or controlled corporations, government financial institutions and other instrumentalities.

DAR target ang 100% resolution at compliance rating para sa 2023 sa ilalim ng 8888

Target ng Department of Agrarian Reform (DAR) na makakuha ng 100-porsyento ng resolution at compliance rating ngayong taon sa ilalim ng 8888 Citizens’ Complaint Action Program ng pamahalaan.

Ibinunyag ito ni DAR Secretary Conrado Estrella III makaraang purihin ng Office of the President ang DAR dahil sa mabilis at napapanahong paraan ng pagtugon nito sa lahat ng 479 usapin at hinaing ng mga mamamayan na idinulog dito nitong nakalipas na taon.

“Nagagalak akong iparating sa inyong kaalaman na sa 479 suliraning idinulog sa iyong opisina mula Enero 1, 2022 hanggang Disyembre 31, 2022, lahat ng mga ito o 100-porsyento ang naaksyunan. Pinupuri namin ang inyong pagsisikap na siguruhing natutugunan ang lahat ng mga suliraning may kinalaman sa inyong opisina sa tamang oras,” ani Bernadette Casinabe, pinuno ng 8888 Citizens’ Action Center.

Ayon kay Casinabe, lahat, maliban sa anim na usapin o hinaing na idinulog ng 8888 Citizens’ Complaint Center sa DAR, ay natugunan sa loob lamang ng tatlong araw o 72 oras para sa mataas na 98.75-percent compliance rating.

Ipinarating din ni Casinabe ang hangaring “patuloy nating pagtulungan ang laban sa red tape at katiwalian.

Malugod namang tinanggap ni Secretary Estrella ang papuri habang idineklara niya na lalo pang pag-iigihan ng DAR ang paglilingkod sa pamamagitan ng pag-abot sa target nitong 100-porsyentong resolution at compliance rating para sa taong kasalukuyan.

“Patuloy kaming magsisikap at gagawin namin ang lahat upang matugunan sa mabilis at maayos na paraan ang lahat ng usapin at hinaing na idudulog na may kinalaman sa aming tanggapan,” sabi ng hepe ng DAR.

Sa panig naman ni Atty. Jason Collado, director ng Clientele Relations Service, ang responsable sa pagtugon sa mga usapin at hinaing ng mga kliyente, pinuri nito ang mga frontliner ng DAR central at field offices sa mabilis na pagtugon sa mga alalahanin ng mga kliyente..

“Masaya kaming ginagawa ang aming tungkulin at, iyon ay: ‘Pagsilbihan ang ating mga kababayan sa abot nang aming kakayahan,’” aniya.

Ang 8888 Citizens’ Complaint Center ay itinatag noong Hunyo 2007 upang magsilbi bilang mekanismo kung saan maaaring idulog ng mga mamamayan ang kanilang mga hinaing at suliranin hinggil sa mga kalakarang red tape sang-ayon sa itinatadhana ng Republic Act 9485 na tinagurian bilang “Anti-Red Tape Act, na sinusugan ng RA No. 11032.

Tumutugon din ito sa mga kaso ng katiwalian laban sa lahat ng mga pambansang ahensya ng pamahalaan, mga korporasyong pag-aari o kontroladong ng pamahalaan, mga institusyong pananalapi at iba pang mga instrumentalidad.